Building Manager

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Job Detail

  • Career LevelEngineer
  • ExperienceExperienced
  • GenderFemale/Male
  • IndustryConstruction
  • QualificationsCertificate

Job Description

Job Description:

  • To effectively lead delivery of all hospitality & customer service functions.
  • Leadership and supervision of the site team ensuring that all are fully conversant with policies and procedures.
  • Maintaining information systems including StarRez, SharePoint, Navision, hard copy files, excel spreadsheets, ensuring that customer data is accurate, secure and compliant with the Data Protection Act.
  • Produce all reports relevant for the management of the site to include lettings, rent collection, maintenance and incident reporting.
  • Manage the Facilities Assistant to ensure there are no reported maintenance issues that have not been addressed and maintenance repairs are adhered to.
  • Managing overall property presentation to the required standard
  • Attend the Managers meetings and provide an update on all lettings, rent arrears, cost effective initiatives or good practices and site issues.
  • Maintenance of security & safety of the building at all times.
  • Management of the full letting cycle of the large commercial building such as; planning the availability and viewing of all rooms to let and achieving all monthly lettings targets to ensure the site is 100% let year on year and that you are meeting the job requirements in the mystery shop audits.
  • Ensure all check in inspections are carried out post summer works programme delivery and pre check in.
  • Manage all complaints in a professional and confidential manner providing decisive and effective responses, assisting in and resolving customer disputes.
  • To ensure compliance with all company policies and that they are adhered to.

Required skills, experience and attributes:

  • Minimum of 2 years in a site management role or relevant post of similar responsibility.
  • Educated to GCSE level or equivalent.
  • Ideally a first aid qualification
  • IT literate
  • Excellent verbal and written communication skills
  • Excellent organisational skills
  • Focus on & commitment to excellence in customer service
  • Ability to analyse & interpret data
  • Desire to deliver and achieve excellent standards of service
  • The ability to lead & work within a team
  • Positive and enthusiastic
  • The ability to stay calm under pressure

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